Refund Policy

Last updated: August 22, 2026

1. Refund Eligibility (Subscriptions)

• 14-day money-back guarantee: You may request a full refund within 14 days of purchase, no reason required.
• Service-outage guarantee: If the Service is unavailable due to a platform-side technical issue confirmed by us, a full refund is available without the 14-day limit.
• Auto-renewal cancellation: You may cancel auto-renewal for the next billing cycle at any time before the renewal date. The current paid period is non-refundable.

2. Refund Eligibility (Credit Packs)

• Unused: Credit packs that have not been activated or used may be refunded in full within 14 days of purchase.
• Used: Once credits are activated or consumed, they are non-refundable except as required by applicable law (digital-goods nature).
• Technical issue: If a purchased credit pack does not arrive or cannot be activated, a full refund will be issued after verification.

3. How to Request a Refund

1. Send an email to support@dai-yan.me with the subject line "Refund Request".
2. Include in the email: order number / payment proof / reason for the refund / refund destination details.
3. We will review and respond within 3 business days.
4. Once approved, the refund will be returned to your original payment method within 5–10 business days.

4. Currency & Exchange Rate

• Customers in mainland China are billed and displayed in CNY (¥).
• International customers are billed and displayed in USD ($), converted at the live exchange rate (approximately 7.2). The final amount is determined by the payment processor at the time of the transaction.
• Refunds are returned in the original payment currency via the original payment method and are not affected by subsequent exchange-rate fluctuations.

5. Non-Refundable Cases

• Credits that have been used and the 14-day purchase window has passed.
• Accounts suspended for violation of the Terms of Service.
• Services obtained through fraudulent means.

6. Dispute Resolution

If you disagree with a refund decision, you may submit an appeal within 7 business days of receiving our response. If the dispute cannot be resolved, the laws of the People's Republic of China apply to customers in mainland China, and Paddle's platform dispute-resolution rules apply to international customers.

7. Contact

Refund support: support@dai-yan.me
Merchant: Maoyan Enterprise Development (Shanghai) Co., Ltd.
Address: Room 1038, Building 3, No. 669 Langong Road, Jinshan District, Shanghai, China
Payment processor: Paddle.com (Merchant of Record)